New platform services enable companies to optimize the customer experience with a unified set of customer engagement tools
SUMO Scheduler, the leading scheduling solution built native on the Salesforce CRM platform, has announced today the SUMO Customer Engagement Platform (CEP).
SUMO CEP is a fully integrated comprehensive customer engagement solution, that is the result of feedback from their customer community. Packed with highly requested features, the platform provides a larger set of tools and options for organizations to effectively engage their prospects, customers, and partners.
Jason North, chief executive officer at SUMO Scheduler, said, “Brands are looking to technology to better help attract and retain customers. With the launch of SUMO CEP, we are maximizing an organization’s internal interoperability and allowing them to manage the customer journey in one place.”
The Next Generation of Customer Engagement
Continuing the company’s dedication to giving Salesforce customers the most extensible, secure, compliant, and reliable solutions, the new SUMO CEP goes beyond making connections.
Organizations are looking to personalize customer interactions at every touchpoint across the customer journey. This solution allows companies to engage seamlessly across every department a customer could connect with including call centers, sales staff, customer and financial services. SUMO CEP is not a compilation of disparate applications that do not integrate with each other, but rather a single platform solution, that includes:
- Appointment Scheduler
- Event & Class Scheduler
- Queue Scheduler
- Custom Schedulers
This consolidation of capabilities provides the reimagined SUMO Scheduler brand with added strengths that allow companies to deliver on the expectations of the modern customer.
SUMO has also unveiled a brand refresh. The refresh includes a new website, refined messaging, and a modernized logo. The brand refresh represents the evolution of the company.
“Companies have a difficult time maintaining a seamless customer experience. We’ve built a platform with a powerful set of tools that help manage the complexities of the customer journey while driving business success for our clients,” North said. He added, “With this launch, we are now unifying all these assets behind a clear, clean revitalized brand.”
Building on our reputation in the industry of providing exceptional customer support, the company’s Salesforce expertise and leadership in technology, SUMO Scheduler’s customer base now total more than 85,000 worldwide.
To learn more about SUMO CEP, just click Talk to an Expert (top right) and schedule a conversation with our sales team.
SUMO powers conversations that drive growth. SUMO is trusted by industry leading organizations including the Fortune 500, healthcare, government, and universities to transform their customer engagement strategy to acquire, grow, and build brand advocates. SUMO accelerates your organization’s responsiveness to customer demand, necessary to drive business growth.
Our scheduling platform seamlessly integrates into your existing customer journey touchpoints and business processes, powering conversations that result in higher conversion rates and increased customer loyalty. SUMO includes online appointment scheduling, event scheduling, and queue scheduling all in a single platform solution built fully native on Salesforce.