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Customer Engagement Secrets From Disney, Hilton, and Other Top Brands You Can Use Today

Customer Engagement Secrets From Disney, Hilton, and Other Top Brands You Can Use Today

by admin | Jul 27, 2021 | Blog, Customer Engagement

Many businesses claim to offer excellent customer service, but only a few stand out for genuinely exceptional customer service. You’re about to find out the processes and methods some of the world’s most successful brands use to deliver above-average...
5 Tips for Successful Customer Experience in Times of Crisis with Scheduling Software

5 Tips for Successful Customer Experience in Times of Crisis with Scheduling Software

by admin | Nov 23, 2020 | Blog, Customer Engagement

During times of crisis, service providers often struggle to connect with their customers. Many companies have recognized the significant risk that the resulting communication and customer service missteps pose to their businesses and are turning to customer engagement...
The Value of Customer Engagement in Government

The Value of Customer Engagement in Government

by admin | Oct 2, 2020 | Blog, Customer Engagement

At the federal, state and local levels of government, the interactions a citizen has with a government agency is an opportunity to be shown their government understands and can meet their needs. The value a citizen perceives in an agency lies in the quality of their...
SUMO Scheduler Launches New Platform to Transform Customer Engagement

SUMO Scheduler Launches New Platform to Transform Customer Engagement

by admin | Oct 23, 2019 | Blog, Customer Engagement, Newsroom, Product

New platform services enable companies to optimize the customer experience with a unified set of customer engagement tools SUMO Scheduler, the leading scheduling solution built native on the Salesforce CRM platform, has announced today the SUMO Customer Engagement...
13 Reasons Your Organization Should Focus on Customer Experience

13 Reasons Your Organization Should Focus on Customer Experience

by admin | Sep 16, 2019 | Banking & Financial Services, Blog, Customer Engagement, Health & Wellness, Retail, Sales Teams, Support Teams & Call Centers

Research shows that customers will pay more, buy more and be loyal to a company that delivers an excellent customer experience. Customer experience should not be confused with customer delight. When a company delights a customer, they are usually going above and...
10 Statistics on Why an Omnichannel Strategy Works

10 Statistics on Why an Omnichannel Strategy Works

by admin | Aug 7, 2019 | Banking & Financial Services, Blog, Customer Engagement, Health & Wellness, Retail, Sales Teams, Support Teams & Call Centers

Customers are shopping online, in-store or both at the same time. Their expectations of brands have become more demanding in terms of the shopping experience they encounter. There is a wealth of touchpoints for a customer to connect with a brand and the customer...
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Recent Posts

  • We are excited to announce our SUMO 14 Product Release
  • CASE STUDY: A Prestigious Ivy League University
  • SUMO Launches Powerful New Features for Its Automated Online Scheduling Applications
  • CASE STUDY: A Canadian-based Real Estate Firm
  • CASE STUDY: A Leading Land-Grant Research University

Recent Comments

  • SUMO offers GDPR-Compliance Tools | SUMO Scheduler on Terms of Use
  • Trying It Out: Choosing Your SaaS Service on A Dozen 2017 SaaS and Cloud Statistics, Prognostications and Predictions
  • Software Efficiency: Personalizing Your Company's SaaS Experience on A Dozen 2017 SaaS and Cloud Statistics, Prognostications and Predictions
  • SUMO Scheduler is a Gold Sponsor at Salesforce World Tour in New York City – NB Herard on Blog
  • Why SaaS Platforms are Better Then Custom eCommerce App on A Dozen 2017 SaaS and Cloud Statistics, Prognostications and Predictions

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