by admin | Jul 27, 2021 | Blog, Customer Engagement
Many businesses claim to offer excellent customer service, but only a few stand out for genuinely exceptional customer service. You’re about to find out the processes and methods some of the world’s most successful brands use to deliver above-average...
by admin | Nov 23, 2020 | Blog, Customer Engagement
During times of crisis, service providers often struggle to connect with their customers. Many companies have recognized the significant risk that the resulting communication and customer service missteps pose to their businesses and are turning to customer engagement...
by admin | Oct 2, 2020 | Blog, Customer Engagement
At the federal, state and local levels of government, the interactions a citizen has with a government agency is an opportunity to be shown their government understands and can meet their needs. The value a citizen perceives in an agency lies in the quality of their...
by admin | Oct 23, 2019 | Blog, Customer Engagement, Newsroom, Product
New platform services enable companies to optimize the customer experience with a unified set of customer engagement tools SUMO Scheduler, the leading scheduling solution built native on the Salesforce CRM platform, has announced today the SUMO Customer Engagement...
by admin | Sep 16, 2019 | Banking & Financial Services, Blog, Customer Engagement, Health & Wellness, Retail, Sales Teams, Support Teams & Call Centers
Research shows that customers will pay more, buy more and be loyal to a company that delivers an excellent customer experience. Customer experience should not be confused with customer delight. When a company delights a customer, they are usually going above and...
by admin | Aug 7, 2019 | Banking & Financial Services, Blog, Customer Engagement, Health & Wellness, Retail, Sales Teams, Support Teams & Call Centers
Customers are shopping online, in-store or both at the same time. Their expectations of brands have become more demanding in terms of the shopping experience they encounter. There is a wealth of touchpoints for a customer to connect with a brand and the customer...
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