by admin | Oct 4, 2022 | Customer Engagement, Sales Teams
Sales and Marketing alignment can be challenging, especially in large enterprises. Getting teams on the same page about targeting the right audiences, effectively creating conversions, and generating more sales is possible with the right strategy and tools. The most...
by admin | Sep 25, 2022 | Customer Engagement, Sales Teams
In today’s highly saturated, digital first landscape, customer expectations are rapidly evolving. Tech-savvy consumers want their relationship with companies to be more meaningful, with direct access to human resources and support when and where they need them....
by admin | Sep 6, 2022 | Blog, Customer Engagement, Sales Teams
Top companies are leveraging data and analytics to maximize the impact of their customer-facing meetings. SUMO Scheduler, a customer engagement platform that includes online appointment scheduling, event scheduling, and queue scheduling, has seen firsthand how...
by admin | Jul 27, 2021 | Blog, Customer Engagement
Many businesses claim to offer excellent customer service, but only a few stand out for genuinely exceptional customer service. You’re about to find out the processes and methods some of the world’s most successful brands use to deliver above-average...
by admin | Nov 23, 2020 | Blog, Customer Engagement
During times of crisis, service providers often struggle to connect with their customers. Many companies have recognized the significant risk that the resulting communication and customer service missteps pose to their businesses and are turning to customer engagement...
by admin | Oct 2, 2020 | Blog, Customer Engagement
At the federal, state and local levels of government, the interactions a citizen has with a government agency is an opportunity to be shown their government understands and can meet their needs. The value a citizen perceives in an agency lies in the quality of their...
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