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CASE STUDY: Cybersecurity Giant

CASE STUDY: Cybersecurity Giant

by admin | Jun 16, 2021 | Case Studies, Support Teams & Call Centers

Cybersecurity Giant Elevates Customer Responsiveness with an Automated Appointment System CHALLENGE Focus on Consumer Cybersafety and Innovation Cybersafety has been an evolving concern for many industries as phishing, ransomware, and artificial intelligence continue...
13 Reasons Your Organization Should Focus on Customer Experience

13 Reasons Your Organization Should Focus on Customer Experience

by admin | Sep 16, 2019 | Banking & Financial Services, Blog, Customer Engagement, Health & Wellness, Retail, Sales Teams, Support Teams & Call Centers

Research shows that customers will pay more, buy more and be loyal to a company that delivers an excellent customer experience. Customer experience should not be confused with customer delight. When a company delights a customer, they are usually going above and...
10 Statistics on Why an Omnichannel Strategy Works

10 Statistics on Why an Omnichannel Strategy Works

by admin | Aug 7, 2019 | Banking & Financial Services, Blog, Customer Engagement, Health & Wellness, Retail, Sales Teams, Support Teams & Call Centers

Customers are shopping online, in-store or both at the same time. Their expectations of brands have become more demanding in terms of the shopping experience they encounter. There is a wealth of touchpoints for a customer to connect with a brand and the customer...
How Automated Scheduling Enables Customer Success

How Automated Scheduling Enables Customer Success

by Christina Reyes | Jul 20, 2018 | Blog, Customer Engagement, Support Teams & Call Centers

Many retail, software and equipment companies offer warranties, maintenance or updates for their products. Who is it that is responsible for making sure these services happen for the customer? Whether it is the customer or the company that must set up a service...
Invest in Your Call Center’s Success – Making After Call Work Time Effective

Invest in Your Call Center’s Success – Making After Call Work Time Effective

by Christina Reyes | Jun 18, 2018 | Blog, Customer Engagement, Support Teams & Call Centers

Service Against the Clock Call center agents are pressured to be efficient and provide customers with a positive service experience. Agents have a list of tasks that need to be completed both during and after every interaction. They also have to work within a time...

Recent Posts

  • 10 Tips To Improve Your Hiring Process
  • How to Help Marketing Generate More Qualified Leads with Automated Scheduling
  • 10 Essential Elements of Successful Customer Engagement
  • 5 Ways To Turbocharge the Impact of Your Customer Meetings with Data
  • Meet SUMO 15

Recent Comments

  • SUMO offers GDPR-Compliance Tools | SUMO Scheduler on Terms of Use
  • Trying It Out: Choosing Your SaaS Service on A Dozen 2017 SaaS and Cloud Statistics, Prognostications and Predictions
  • Software Efficiency: Personalizing Your Company's SaaS Experience on A Dozen 2017 SaaS and Cloud Statistics, Prognostications and Predictions
  • SUMO Scheduler is a Gold Sponsor at Salesforce World Tour in New York City – NB Herard on Blog
  • Why SaaS Platforms are Better Then Custom eCommerce App on A Dozen 2017 SaaS and Cloud Statistics, Prognostications and Predictions

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