by admin | Jul 31, 2023 | Blog, Scheduling Automation, Support Teams & Call Centers
The role of the modern Salesforce administrator has evolved to encompass a broad set of responsibilities. Today’s admin is expected to collaborate with sales and marketing leadership to optimize technologies and processes that drive revenue growth, improve...
by admin | Jun 16, 2021 | Case Studies, Support Teams & Call Centers
Cybersecurity Giant Elevates Customer Responsiveness with an Automated Appointment System CHALLENGE Focus on Consumer Cybersafety and Innovation Cybersafety has been an evolving concern for many industries as phishing, ransomware, and artificial intelligence continue...
by admin | Sep 16, 2019 | Banking & Financial Services, Blog, Customer Engagement, Health & Wellness, Retail, Sales Teams, Support Teams & Call Centers
Research shows that customers will pay more, buy more and be loyal to a company that delivers an excellent customer experience. Customer experience should not be confused with customer delight. When a company delights a customer, they are usually going above and...
by admin | Aug 7, 2019 | Banking & Financial Services, Blog, Customer Engagement, Health & Wellness, Retail, Sales Teams, Support Teams & Call Centers
Customers are shopping online, in-store or both at the same time. Their expectations of brands have become more demanding in terms of the shopping experience they encounter. There is a wealth of touchpoints for a customer to connect with a brand and the customer...
by Christina Reyes | Jul 20, 2018 | Blog, Customer Engagement, Support Teams & Call Centers
Many retail, software and equipment companies offer warranties, maintenance or updates for their products. Who is it that is responsible for making sure these services happen for the customer? Whether it is the customer or the company that must set up a service...
by Christina Reyes | Jun 18, 2018 | Blog, Customer Engagement, Support Teams & Call Centers
Service Against the Clock Call center agents are pressured to be efficient and provide customers with a positive service experience. Agents have a list of tasks that need to be completed both during and after every interaction. They also have to work within a time...
