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Customer Success Stories
CASE STUDY: Multinational Insurance and Finance Corporation
AIG Implements SUMO Scheduler to Improve Customer ExperienceCHALLENGE Today's global organizations face an unprecedented need to accelerate the adoption of digital technology to provide customers with instant access to resources and information. Companies that are...
CASE STUDY: Medical Technology Company
How Medtronic Solved Its Appointment Scheduling Woes with SUMOCHALLENGE Medtronic is a medical technology company that has been a pioneer in the healthcare industry since its inception in 1949. Today, it serves patients in 150 countries around the world. One of the...
CASE STUDY: A Prestigious Ivy League University
SUMO Adds Automated Scheduling to an Ivy League University's Infrastructure CHALLENGE The COVID-19 pandemic has caused a major disruption in the way we learn, posing a critical challenge to schools and universities across the globe. In March 2020, the President of...
CASE STUDY: A Canadian-based Real Estate Firm
A Real Estate Firm Improves Client Relationships with SUMO Scheduler CHALLENGE Navigating through Unpredictable Times A few years ago, only a select group of people in the real estate industry had access to online scheduling. Today it's become so much more accessible...
CASE STUDY: A Leading Land-Grant Research University
A Leading Land-Grant Research University Overcomes Manual Processes with SUMO Scheduler CHALLENGE Facing the Challenge of Outdated Systems Higher education has long struggled with obstacles related to digital transformation. Traditionally, universities have used a mix...
CASE STUDY: Top U.S. Public Research University
The Largest University Makes Strides with The Newly Launched Appointment Scheduling SystemCHALLENGE Getting On Board with Digitalization In an age where digital literacy is a mandatory skill for students to learn, universities have been left behind. Traditionally...
CASE STUDY: Financial Services Firm
Top Financial Planning Firm Eliminates No-Shows with SUMO CHALLENGE The Need to Stay Ahead of The Curve The financial industry has faced many changes in recent years and perhaps the biggest shift has affected its demographics. As current investors are aging, they are...
CASE STUDY: City Government Agency
City Government Agency Drives Better Customer and Staff Experience with SUMO CEP CHALLENGE Struggling to Serve a Community Established by an act of the State Legislature in 1920. The agency is responsible for the retirement benefits for most employees of city's...
CASE STUDY: Top-Rated Canadian Real Estate Agency
Taking Real Estate Business to The Next Level with an Automated Online Appointment Solution CHALLENGE Embracing Digital Transformation While digital transformation leverages technology to advance global economies, it also challenges the way organizations operate and...
CASE STUDY: The Leader in High School Sports
The Leader in High School Sports Makes Forward Movement with an Advanced Scheduling SystemCHALLENGE Creating a Best-in-Class Digital Experience for the Youth Sports organizations of all shapes and sizes face a major shift in the new economic environment where digital...
CASE STUDY: Cybersecurity Giant
Cybersecurity Giant Elevates Customer Responsiveness with an Automated Appointment System CHALLENGE Focus on Consumer Cybersafety and Innovation Cybersafety has been an evolving concern for many industries as phishing, ransomware, and artificial intelligence continue...
CASE STUDY: Healthcare Engagement Company
Healthcare Engagement Company Improves Patient Well-Being with Automated SchedulingCHALLENGE Elevating Standards and Efficiency Through Cloud Adoption In today’s global economy, digital transformation has been a top priority for a vast majority of enterprises,...
CASE STUDY: Fortune 100 Cloud Vendor
Fortune 100 Cloud Vendor Boosts Client Retention and Employee Retention with SUMO CHALLENGE Apparent Need for Process Improvement In today’s global economy, digital transformation has been a top priority for a vast majority of enterprises, including technology...
CASE STUDY: Online Luxury Retailer
Online Retailer Achieves Sustainable Business Growth with Automated Appointment Scheduling CHALLENGE Connecting Buyers and Sellers in a Tech-Driven Environment As millions of people come to rely on digital connections for work, business, shopping, and social...
CASE STUDY: Top Graduate School
Top Graduate School Streamlines Student Engagement with SUMO CHALLENGE Seeking a Platform to Connect Students and Tutors Educational institutions often find it difficult to streamline class scheduling and coordinate meetings between students and tutors while ensuring...
CASE STUDY: Leading Healthcare Insurance Provider
SUMO helps Multinational BioPharma Company Deliver a Better Patient Experience CHALLENGE A leading healthcare insurance provider with over 2.9 million members and largest network of doctors has recently faced a growing demand for a branded online scheduling experience...
CASE STUDY: Multinational BioPharmaceutical Company
SUMO helps Multinational BioPharma Company Deliver a Better Patient Experience CHALLENGE Effectively delivering medicine globally requires organizing and aligning several resources to meet the needs of the patient. This is the challenge that a multinational...
CASE STUDY: Software Company
Medical Software Company Evolves Customer Engagement CHALLENGE A leading software company offering training for medical professionals using their cloud based solution for documenting and managing patient care. The team was managing incoming requests for training...
CASE STUDY: Fortune 500 Pharma Company
Fortune 500 Pharma Optimizes Customer Journey with SUMO CHALLENGE An onboarding process is the start of a customer’s journey with a business. It can define your company’s reputation with a client. Understanding the importance of this process, a Fortune 500 global...
CASE STUDY: Leading Coaching Firm
Coaching Firm Cuts Manual Admin Activities and Expenses with SUMO CHALLENGE SUMO has a new customer that is a Leading Coaching Firm who provides coaching and training to real estate professionals with one-hour business coaching sessions being one of their key...
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