Government Offices

Secure Government Scheduling Software

Modernize Citizen Engagement

Secure Government Scheduling Software

SUMO Scheduler enables local, state and federal agencies to provide a better process for effective meetings in a secure environment both internally and externally. Deliver an exceptional customer experience to your constituents by completely automating appointment scheduling 24/7/365, on any device. SUMO delivers a simple and effective solution to scheduling meetings and maintaining efficiency.

Built native on Salesforce®, SUMO meets the security, scalability and compliance needs of government organizations.



Improve Public Experience

Offer “front of the line” and “we’ve been waiting for you” service by helping constituents meet at the right location, with the right expert, at the right time.

Reduce Administration Time

Improve staff productivity by removing the time-consuming tasks associated withscheduling appointments: email and phone tag and manual appointment tracking.

Eliminate Long Waitlist Queues

Allow the public to check-in online, advancing their position in the waitlist queue.

Core Capabilities

How Government Offices are using SUMO

Online Appointment Scheduler

Add “Schedule a Meeting” link on your website, email signatures, and more to enable the public to self-schedule appointments.

Multi-Location Support

Manage your workforce across multiple locations seamlessly by using SUMO’s advanced business logic.

Call Center Booking Wizard

Empower your call center to use the Instant Booking Wizard to instantly find a store, an expert, an available time slot, and book it.

Marketing Integration

Easily embed “Meet with an Expert” links in your outbound mass email campaigns to convert consumers directly to in-store traffic.

Waitlist Manager

Let consumers check-in online to get to the front of the line, increasing their satisfaction and loyalty.

Email Personal Invites

Enable your call center to email outbound private invitations for consumers to meet with experts in store.

Analytics Builder

Make better data-driven business decisions with SUMO Analytics Builder.  Create unlimited reports.  Schedule reports to be auto-emailed.  Host private in-app analytics discussions.  Access analytics on mobile anytime, anywhere.

Host In-Store Experiential Marketing Events

Drive more in-store traffic by hosting experiential marketing events that educate consumers on your products and offerings.

What are customers saying?


SUMO rescued us from manual processes!

SUMO helped us automate our advising session scheduling process with approximately 1200 students a year. Before SUMO we had to do this manually, a process that was time-consuming and subject to error. The seamless interaction between SUMO and Salesforce enables us to quickly send appointment invites, and easily know when a student has scheduled an appointment. The outward-facing interface is also very user-friendly which makes it easy for our students to schedule their appointments. 

We have worked with Sumo for outward-facing processes for 5 years now and would highly recommend Sumo to anyone looking for a great appointment scheduling solution that is natively built in Salesforce.

Rebeca Lamadrid

VP, Operational Effectiveness, The Washington Center

Great app for productivity & scheduling

I've managed our relationship with SUMO from implementation to today and can say that it's been such a huge benefit to our organization. As a growing nonprofit that places a high priority on leveraging technology to allow our direct service providers ways to do their jobs, SUMO was a natural fit for us. The implementation process was seamless as their team was always available and very easy to work with. We're now able to more easily set up and manage user schedules. And our favorite feature has been the self-scheduler which has completely streamlined the scheduling process for follow up appointments with clients.

Ashley Jones

Associate Director - Salesforce, Neighborhood Trust Financial Partners

SUMO Rocks!

We use SUMO to schedule appointments with clients for certifications and client success appointments. The self-scheduling tool works every time and we have implemented wild card appointments to maximize our availability. We highly recommend SUMO due to the superior customer service and support! The level of support we receive goes above and beyond. Thank you SUMO for your support!

Greg Thatcher

IT Manager, Five Star Professional

This App has completely changed our processes

The amount of appointments that we are able to make has increased by over 70%. My agents no longer have to play the game of back and forth to try to find a time that works for both parties. This app has been a game-changer for our organization. My agents are now able to concentrate on other clients and communications knowing that they can send the scheduling message and the client is able to self serve.

Kerry Hoisington

Director of Customer Experience, Careerstep

Sophisticated, easy-to-use appointment tool

I've worked with SUMO on several engagements-they've always been very collaborative and customer-focused. Their appointment scheduler is robust and technically scalable, and the have strong online support. Happy to report positive experiences with them.

Jim Gilbert

Salesforce Consulting Director, Huron Consulting

Takes the headaches out of scheduling appointments!

This tool has helped our students schedule appointments with our reps at a time that is convenient for them. It has really helped us spend our time on the right students. Other great bells and whistles and smooth implementation!

Taylor Neece

Dean of Admissions, California Baptist University

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