Trust Center > Privacy

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Privacy


You own your data and we are dedicated to maintaining your privacy.

SUMO is the only platform who can successfully support you without accessing your private data.  We’ve taken extreme precautions to ensure your data is always kept completely private and confidential.  Furthermore, we work with experts to maintain continuous compliance with evolving privacy frameworks and legislations, such as GDPR.

Privacy Policy

SUMO is the only platform who can successfully support you without accessing your private data.  Our team works out of a test environment, while your private customer data remains in your production environment, providing you the ultimate protection.  Furthermore, should you grant us access to your production environment (which you really never need to), we’ve taken extreme precautions to ensure your data is always kept completely private and confidential.  We work with experts to maintain continuous compliance with evolving privacy frameworks and legislations, such as GDPR.  Our privacy policy is continually maintained by the SUMO Privacy Officer to ensure you the confidence that your data remains private.

Privacy by Design

At SUMO Scheduler, the privacy of our customers’ data is one of our highest standards.  Given our commitment to trust, we safeguard customer data with a committed privacy program.  Our product team routinely performs privacy risk assessments on new feature designs.  Our employees all receive ongoing privacy training to maximize our organizational ability to identify and resolve any potential resolve issues fast.

Privacy Auditing

Our technology platform is audited routinely to identify potential privacy risks and exposures and holds the following privacy compliance certifications or attestations:

Privacy Shield

A framework for complying with EU General Data Protection Regulation (GDPR) requirements

PrivacyMark

Privacy-centric certification for organizations in Japan

TRUSTe Certified Privacy Seal

Responsible data collection and processing practices consistent with regulatory expectations

SOC 2

Type II report covering Security, Availability, Integrity, Confidentiality, and Privacy

What are customers saying?

 

SUMO rescued us from manual processes!

SUMO helped us automate our advising session scheduling process with approximately 1200 students a year. Before SUMO we had to do this manually, a process that was time-consuming and subject to error. The seamless interaction between SUMO and Salesforce enables us to quickly send appointment invites, and easily know when a student has scheduled an appointment. The outward-facing interface is also very user-friendly which makes it easy for our students to schedule their appointments. 

We have worked with Sumo for outward-facing processes for 5 years now and would highly recommend Sumo to anyone looking for a great appointment scheduling solution that is natively built in Salesforce.

Rebeca Lamadrid

VP, Operational Effectiveness, The Washington Center

Great app for productivity & scheduling

I've managed our relationship with SUMO from implementation to today and can say that it's been such a huge benefit to our organization. As a growing nonprofit that places a high priority on leveraging technology to allow our direct service providers ways to do their jobs, SUMO was a natural fit for us. The implementation process was seamless as their team was always available and very easy to work with. We're now able to more easily set up and manage user schedules. And our favorite feature has been the self-scheduler which has completely streamlined the scheduling process for follow up appointments with clients.

Ashley Jones

Associate Director - Salesforce, Neighborhood Trust Financial Partners

SUMO Rocks!

We use SUMO to schedule appointments with clients for certifications and client success appointments. The self-scheduling tool works every time and we have implemented wild card appointments to maximize our availability. We highly recommend SUMO due to the superior customer service and support! The level of support we receive goes above and beyond. Thank you SUMO for your support!

Greg Thatcher

IT Manager, Five Star Professional

This App has completely changed our processes

The amount of appointments that we are able to make has increased by over 70%. My agents no longer have to play the game of back and forth to try to find a time that works for both parties. This app has been a game-changer for our organization. My agents are now able to concentrate on other clients and communications knowing that they can send the scheduling message and the client is able to self serve.

Kerry Hoisington

Director of Customer Experience, Careerstep

Sophisticated, easy-to-use appointment tool

I've worked with SUMO on several engagements-they've always been very collaborative and customer-focused. Their appointment scheduler is robust and technically scalable, and the have strong online support. Happy to report positive experiences with them.

Jim Gilbert

Salesforce Consulting Director, Huron Consulting

Takes the headaches out of scheduling appointments!

This tool has helped our students schedule appointments with our reps at a time that is convenient for them. It has really helped us spend our time on the right students. Other great bells and whistles and smooth implementation!

Taylor Neece

Dean of Admissions, California Baptist University

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