Trust Center > Availability
Availability
SUMO is the only solution that offers a 100% uptime guarantee.
How SUMO guarantees 100% uptime?
A platform solution our customers can rely on.
Most Stable Platform
It starts with the fact that our technology is built native on Salesforce.com. Our applications are hosted on the Salesforce.com and Amazon AWS platforms, which set the standards for uptime. We use multiple Tier 3+ datacenters to offer high performance and availability.
High Availability by Design
SUMO has fully redundant fail-over architecture, which ensures no risk due to hardware failure. Furthermore, our database design is setup with real-time mirroring, multi-tenancy, and load-balancing, to provide streamlined operations. Our technology is closely monitored in real-time with notifications necessary to ensure rapid response to any potential impact in performance or availability.
5-Minute Upgrades
Our platform technology undergoes scheduled maintenance, including frequent security patches and minor enhancements, which are typically performed after hours. Although your organization should expect to experience a disruption of up to five minutes, the interruption is typically one minute or less. Users receive an error message letting them know that the service is unavailable during the upgrade, and are prompted to log in again when the upgrade is complete.
Incident Readiness
All SUMO employees receive ongoing training to identify and respond to any potential downtime in the most rapid and effective manner possible. Should a system outage arise, it will be escalated to the most senior staff and our incident response team will remain committed until absolute resolution is achieved. Root cause analysis and incident reporting is recorded and reviewed by our leadership to ensure continual process improvement and response times.
Disaster Recovery
In collaboration with our technology partners at Salesforce and Amazon, we maintain a Disaster Recovery plan that supports a robust business continuity strategy for the production services and platforms. This plan has been developed from industry-accepted methodologies and encompasses principles of high-availability engineering, including full system backups daily, failover systems, multiple hosting sites, and more. The Disaster Recovery plan is constantly measured against strict regulatory and governance requirements, and is a crucial part of the acceptance plan when making changes or additions to the production environment.
What are customers saying?
SUMO rescued us from manual processes!
SUMO helped us automate our advising session scheduling process with approximately 1200 students a year. Before SUMO we had to do this manually, a process that was time-consuming and subject to error. The seamless interaction between SUMO and Salesforce enables us to quickly send appointment invites, and easily know when a student has scheduled an appointment. The outward-facing interface is also very user-friendly which makes it easy for our students to schedule their appointments.
We have worked with Sumo for outward-facing processes for 5 years now and would highly recommend Sumo to anyone looking for a great appointment scheduling solution that is natively built in Salesforce.
Great app for productivity & scheduling
I've managed our relationship with SUMO from implementation to today and can say that it's been such a huge benefit to our organization. As a growing nonprofit that places a high priority on leveraging technology to allow our direct service providers ways to do their jobs, SUMO was a natural fit for us. The implementation process was seamless as their team was always available and very easy to work with. We're now able to more easily set up and manage user schedules. And our favorite feature has been the self-scheduler which has completely streamlined the scheduling process for follow up appointments with clients.
SUMO Rocks!
We use SUMO to schedule appointments with clients for certifications and client success appointments. The self-scheduling tool works every time and we have implemented wild card appointments to maximize our availability. We highly recommend SUMO due to the superior customer service and support! The level of support we receive goes above and beyond. Thank you SUMO for your support!
This App has completely changed our processes
The amount of appointments that we are able to make has increased by over 70%. My agents no longer have to play the game of back and forth to try to find a time that works for both parties. This app has been a game-changer for our organization. My agents are now able to concentrate on other clients and communications knowing that they can send the scheduling message and the client is able to self serve.
Sophisticated, easy-to-use appointment tool
I've worked with SUMO on several engagements-they've always been very collaborative and customer-focused. Their appointment scheduler is robust and technically scalable, and the have strong online support. Happy to report positive experiences with them.
Takes the headaches out of scheduling appointments!
This tool has helped our students schedule appointments with our reps at a time that is convenient for them. It has really helped us spend our time on the right students. Other great bells and whistles and smooth implementation!
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