*Actual improvements reported by SUMO Customers.
The SUMO Reminder Engine ensures everyone shows up to the meeting.
No-show appointments account for a serious loss in productivity, loss in revenue, loss in customer loyalty, and more. In fact, the U.S. healthcare system loses $150 billion annually to missed appointments, according to Health Management Technology.
The SUMO Reminder Engine ensures everyone is properly reminded and shows up to the appointment.
What makes the SUMO Reminder Engine powerful?
Email reminders can be sent to all attendees.
All reminders are added to the customer record for historical tracking.
SMS Text Reminders
Auto-send templated SMS text message reminders to customers.
Customers may opt in / out of receiving reminders and you may also allow your staff to opt-in and opt-out customers, if you like.
Includes configurable reminder templates, with merge fields to include any relevant data about the appointment.
Reschedule / Cancel
You may allow customers to reschedule or cancel by including links in the reminder templates, which is another great method to reduce no-shows.