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CASE STUDY: Online Luxury Retailer
Online Retailer Achieves Sustainable Business Growth with Automated Appointment Scheduling CHALLENGE Connecting Buyers and Sellers in a Tech-Driven Environment As millions of people come to rely on digital connections for work, business, shopping, and social...
Branch Appointment Scheduling is Vital Now More than Ever
Customer engagement and appointment scheduling apps now help to keep customer service running smoothly as branches adjust to meet changing consumer demands. The apps show their ability to offer more personalization, while adapting to consumers safety needs. No one...
Best Buy Plans to Reopen Some Stores by Appointment Only
With SUMO Scheduler's "Curbside Pickup" and "Schedule Private Consultation" features, retailers are quickly adapting to meet consumers safety needs. Starting in May, Best Buy plans to gradually reopen its stores to customers with appointments, CNBC reported. Shoppers...
13 Reasons Your Organization Should Focus on Customer Experience
Research shows that customers will pay more, buy more and be loyal to a company that delivers an excellent customer experience. Customer experience should not be confused with customer delight. When a company delights a customer, they are usually going above and...
10 Statistics on Why an Omnichannel Strategy Works
Customers are shopping online, in-store or both at the same time. Their expectations of brands have become more demanding in terms of the shopping experience they encounter. There is a wealth of touchpoints for a customer to connect with a brand and the customer...
The Retail Customer Paradigm is Shifting
Omnichannel services continue to change the offers that retailers provide and the ways that consumers buy. The demands on retailers are changing in lockstep. Even as eCommerce sales grow, retailers must adjust to shrinking margins and customers' cherry-picking the...
How Retail Technologies Champion Customer Experience
Retail is Not Dead It may seem like the entire retail industry is still struggling but according to the Mastercard SpendingPulse™ report, holiday retail sales grew at their fastest pace in six years, topping $850 billion. Total holiday retail sales from Nov. 1-Dec. 24...
SUMO Scheduler Helps Retailers Deliver a Personalized Shopping Experience
Currently in use by tens of thousands of retail sales professionals across thousands of locations, SUMO’s easy appointment automation builds customer satisfaction and loyalty ATLANTA, Oct. 25, 2018 /PRNewswire/ -- With U.S. online shopping projected to rise from...
3 Technologies Personalizing the Retail Customer Experience
2017 was a banner year for store closings. Many major retail companies closed more than 5,000 stores in 2017, according to clark.com. Competing with online retailers for consumer attention caused significant revenue struggles for some big players. Here are just a few...
How Clienteling with Online Scheduling Drives Retail Sales
The Modern Retail Customer Retail companies are having to work harder nowadays for a customer’s attention. The well-tested strategies of luring customers into stores with one-day sales, direct mail pieces, limited time giveaways and special events are not always as...