SUMO Blog
CUSTOMER ENGAGEMENT
Join SUMO Scheduler at the Salesforce World Tour NYC!
Take your business to new heights with SUMO Scheduler and Salesforce at the World Tour NYC on May 4th, 2023! Whether you join us online or in-person, we're excited to bring you amazing education opportunities, inspiring speakers and technologies that will help you to...
10 Tips To Improve Your Hiring Process
With the start of the new year, for whatever reason, many companies will be looking to add new team members to their organizations. Bringing new people onboard at your organization is an expensive proposition. Not only do you want to get it right the first time, but...
How to Help Marketing Generate More Qualified Leads with Automated Scheduling
Sales and Marketing alignment can be challenging, especially in large enterprises. Getting teams on the same page about targeting the right audiences, effectively creating conversions, and generating more sales is possible with the right strategy and tools. The most...
10 Essential Elements of Successful Customer Engagement
In today's highly saturated, digital first landscape, customer expectations are rapidly evolving. Tech-savvy consumers want their relationship with companies to be more meaningful, with direct access to human resources and support when and where they need them. Smart...
5 Ways To Turbocharge the Impact of Your Customer Meetings with Data
Top companies are leveraging data and analytics to maximize the impact of their customer-facing meetings. SUMO Scheduler, a customer engagement platform that includes online appointment scheduling, event scheduling, and queue scheduling, has seen firsthand how...
Customer Engagement Secrets From Disney, Hilton, and Other Top Brands You Can Use Today
Many businesses claim to offer excellent customer service, but only a few stand out for genuinely exceptional customer service. You're about to find out the processes and methods some of the world's most successful brands use to deliver above-average customer service....
5 Tips for Successful Customer Experience in Times of Crisis with Scheduling Software
During times of crisis, service providers often struggle to connect with their customers. Many companies have recognized the significant risk that the resulting communication and customer service missteps pose to their businesses and are turning to customer engagement...
The Value of Customer Engagement in Government
At the federal, state and local levels of government, the interactions a citizen has with a government agency is an opportunity to be shown their government understands and can meet their needs. The value a citizen perceives in an agency lies in the quality of their...
SUMO Scheduler Launches New Platform to Transform Customer Engagement
New platform services enable companies to optimize the customer experience with a unified set of customer engagement tools SUMO Scheduler, the leading scheduling solution built native on the Salesforce CRM platform, has announced today the SUMO Customer Engagement...
13 Reasons Your Organization Should Focus on Customer Experience
Research shows that customers will pay more, buy more and be loyal to a company that delivers an excellent customer experience. Customer experience should not be confused with customer delight. When a company delights a customer, they are usually going above and...