SUMO Blog
CASE STUDY: Financial Services Firm
Top Financial Planning Firm Eliminates No-Shows with SUMO CHALLENGE The Need to Stay Ahead of The Curve The financial industry has faced many changes in recent years and perhaps the biggest shift has affected its demographics. As current investors are aging, they are...
CASE STUDY: City Government Agency
City Government Agency Drives Better Customer and Staff Experience with SUMO CEP CHALLENGE Struggling to Serve a Community Established by an act of the State Legislature in 1920. The agency is responsible for the retirement benefits for most employees of city's...
Customer Engagement Secrets From Disney, Hilton, and Other Top Brands You Can Use Today
Many businesses claim to offer excellent customer service, but only a few stand out for genuinely exceptional customer service. You're about to find out the processes and methods some of the world's most successful brands use to deliver above-average customer service....
VIDEO – AppExchange Mavericks features SUMO
Did you know that SUMO Scheduler was recently featured by the Salesforce AppExchange Mavericks? This short video includes: Overview Our VP of Customer Enablement and Sales, Todd Adams discusses with Salesforce MVP, Mary Tagler what's new at SUMO Scheduler and how it...
CASE STUDY: Cybersecurity Giant
Cybersecurity Giant Elevates Customer Responsiveness with an Automated Appointment System CHALLENGE Focus on Consumer Cybersafety and Innovation Cybersafety has been an evolving concern for many industries as phishing, ransomware, and artificial intelligence continue...
CASE STUDY: Healthcare Engagement Company
Healthcare Engagement Company Improves Patient Well-Being with Automated SchedulingCHALLENGE Elevating Standards and Efficiency Through Cloud Adoption In today’s global economy, digital transformation has been a top priority for a vast majority of enterprises,...
Meet the Multi-Calendar
After strong demand, SUMO has released our next generation calendar. The Multi-Calendar is a new feature-rich module which enables SUMO users powerful calendaring capability for hosts, locations, and resources. Connected Calendaring Aggregate all of your users...
CASE STUDY: Online Luxury Retailer
Online Retailer Achieves Sustainable Business Growth with Automated Appointment Scheduling CHALLENGE Connecting Buyers and Sellers in a Tech-Driven Environment As millions of people come to rely on digital connections for work, business, shopping, and social...
5 Tips for Successful Customer Experience in Times of Crisis with Scheduling Software
During times of crisis, service providers often struggle to connect with their customers. Many companies have recognized the significant risk that the resulting communication and customer service missteps pose to their businesses and are turning to customer engagement...
How Omni-Channel Software Platforms Drive Success In the Financial Services Industry
Today’s consumer behavior has undoubtedly changed in the way people interact, work, and shop. As global financial institutions continue to adapt to new economic trends, they are using an omni-channel approach to ensure a customer-centric focus on business. How will...
The Value of Customer Engagement in Government
At the federal, state and local levels of government, the interactions a citizen has with a government agency is an opportunity to be shown their government understands and can meet their needs. The value a citizen perceives in an agency lies in the quality of their...
Branch Appointment Scheduling is Vital Now More than Ever
Customer engagement and appointment scheduling apps now help to keep customer service running smoothly as branches adjust to meet changing consumer demands. The apps show their ability to offer more personalization, while adapting to consumers safety needs. No one...
Best Buy Plans to Reopen Some Stores by Appointment Only
With SUMO Scheduler's "Curbside Pickup" and "Schedule Private Consultation" features, retailers are quickly adapting to meet consumers safety needs. Starting in May, Best Buy plans to gradually reopen its stores to customers with appointments, CNBC reported. Shoppers...
SUMO Scheduler offers $10m COVID-19 Software Care Package
SUMO Scheduler Offers $10m COVID-19 Software Care Package to Enable Remote Workers UPDATE: May 1, 2020 — Due to strong demand, the SUMO Scheduler COVID-19 Software Care Package deadline has been extended until May 31st, 2020. ATLANTA (April 1, 2020) — SUMO Scheduler...
Demand for SUMO Scheduler Surges Amid the Coronavirus Outbreak
Coronavirus Causing Significant Demand for SUMO Scheduler to Automate Virtual Meetings ATLANTA (March 11, 2020) — Appointment Scheduling software company, SUMO Scheduler, is seeing a huge spike in demand in 2020, amid corporate concerns about the spread of...
It’s Buffer Time!
Did you know that SUMO supports buffer time? What is buffer time, you may be asking? Buffer Time is a feature whereby SUMO will auto-block time on your calendar before and/or after an appointment to ensure you have time to prepare, debrief, or travel to/from the...
Consent Management for the SUMO Platform
In today's age, it's important to regard your clients' desires when they demand only specific types of contact from your organization or opt-out of particular kinds of information sharing. SUMO provides information to assist you with deciding the most ideal approach...
SUMO Scheduler Launches New Platform to Transform Customer Engagement
New platform services enable companies to optimize the customer experience with a unified set of customer engagement tools SUMO Scheduler, the leading scheduling solution built native on the Salesforce CRM platform, has announced today the SUMO Customer Engagement...
Customer Engagement Tactics for a Better Patient Experience
Healthcare technology is constantly evolving and allowing practices to easily manage processes and information across their many systems. Clinics can now more effectively serve and connect with their patients digitally with these new technologies. Not only can the...
How to Combat Higher Education Summer Melt
"The phenomenon of prospective college students' motivation to attend college melting away during the summer between the end of high school and beginning of college." (Wikipedia) Does this sound familiar? Your Admissions department has done the monumental job of...
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