by admin | Oct 4, 2022 | Customer Engagement, Sales Teams
Sales and Marketing alignment can be challenging, especially in large enterprises. Getting teams on the same page about targeting the right audiences, effectively creating conversions, and generating more sales is possible with the right strategy and tools. The most...
by admin | Sep 25, 2022 | Customer Engagement, Sales Teams
In today’s highly saturated, digital first landscape, customer expectations are rapidly evolving. Tech-savvy consumers want their relationship with companies to be more meaningful, with direct access to human resources and support when and where they need them....
by admin | Sep 6, 2022 | Blog, Customer Engagement, Sales Teams
Top companies are leveraging data and analytics to maximize the impact of their customer-facing meetings. SUMO Scheduler, a customer engagement platform that includes online appointment scheduling, event scheduling, and queue scheduling, has seen firsthand how...
by admin | Aug 24, 2022 | Blog, Sales Teams
As your sales team works closely with marketing to establish a steady stream of prospects, you may ask yourself if the leads it generates are qualified and how long it takes to convert them into customers. It’s a well-known fact that not every lead is a good quality...
by admin | Sep 16, 2019 | Banking & Financial Services, Blog, Customer Engagement, Health & Wellness, Retail, Sales Teams, Support Teams & Call Centers
Research shows that customers will pay more, buy more and be loyal to a company that delivers an excellent customer experience. Customer experience should not be confused with customer delight. When a company delights a customer, they are usually going above and...
by admin | Aug 7, 2019 | Banking & Financial Services, Blog, Customer Engagement, Health & Wellness, Retail, Sales Teams, Support Teams & Call Centers
Customers are shopping online, in-store or both at the same time. Their expectations of brands have become more demanding in terms of the shopping experience they encounter. There is a wealth of touchpoints for a customer to connect with a brand and the customer...
